May I browse listings without logging in?
What if I forgot my password?
Why is my address, email, and phone number required?
Why can't I have a PO Box as my Mailing Address?
What are the full auction Terms & Conditions?
How do I bid?
How do I increase my bid?
Why doesn't my bid show up online after I bid?
How will I know if my bid is no longer winning?
How will I know if I win?
How can I view all bids I've submitted?
Why did a bid from earlier today beat my bid?
Why does the Number of Bids on the Listing Info page display more bids in the table than are listed after I click the Bid History link?
Can I submit a bid offline?
It appears as if someone is intentionally overbidding him/herself. Why is this happening?
I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?
Can I retract a confirmed bid?
What is Maximum Bid?
What is the Maximum Bid Amount?
Lowest Successful Price
What is your Shipping Policy?
What is your Return Policy?
When will the miles be deducted from my AAdvantage® account?
Can I re-sell any items or experiences I win on the AAdvantage® auction site?
Why did another bidder who bid after me win? Why was his bid not displayed when I bid?
What is a proxy bid?
Can anyone participate in the auction?



May I browse listings without logging in? [top]
You may browse as much as you'd like without logging in

What if I forgot my password? [top]
Your password to the AAdvantage® auction site is the same as on AA.com. You can reset your AA.com password using this link: www.aa.com/login/needPasswordAccess.do After you reset your password on AA.com, please allow a few minutes before trying to login to the AAdvantage auction site.

Why is my address, email, and phone number required? [top]
This information is used as your default shipping address should you win an auction. Your email address will be used exclusively by the auction site, in order to send notifications when you bid, if you are overbid, and if you are a winning bidder. Your phone number is collected in case you need to be reached regarding any issues with prizing. Please note the information you provide on this AAdvantage auction site does not change your AAdvantage account on AA.com.

Why can't I have a PO Box as my Mailing Address? [top]
Certain carriers do not deliver to Post Office Boxes, so having a physical street delivery address on record avoids any delays in processing your redemption.

What are the full auction Terms & Conditions? [top]
To view the full auction Terms & Conditions, click here.

How do I bid? [top]
After you review the Listing Information for the item that interests you, click on Bid Now. Enter your bid, and then click Confirm.

How do I increase my bid? [top]
To increase your bid, go to My Account and select "Bidding Activity." Choose the bid you want to increase. If you click the "Bid Lot No." on the Bidding Activity page and then click Increase Bid on the following page, you will be taken to a new page where you can enter your new bid. If you click the "Item Description" on the Bidding Activity page, you will be taken to the Listing Info page where you can click Bid Now to increase your bid. Remember all bids are final and binding. You can increase your bid at any time. Every time you increase your bid, the Number of Bids listed for the item will increase by one.

Why doesn't my bid show up online after I bid? [top]
The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons. The Listing page updates 10-20 minutes after you make your bid to reflect the new Current Bid.

How will I know if my bid is no longer winning? [top]
We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit www.aadvantageauction.com to check your "Bidding Activity" in My Account.

How will I know if I win? [top]
We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.

How can I view all bids I've submitted? [top]
Go to "My Account" and select "Bidding Activity." On the Search page, select "ALL" from the Status option and click "Submit." Your bids from the last 60 days will appear.

Why did a bid from earlier today beat my bid? [top]
Bids retain the time when they are placed. Because we use time to break ties, if you placed a bid for the same Mileage Level and Quantity as an earlier Bidder, the other Bidder will win. It is to the Bidder's advantage to get an initial bid in as early as possible. However, if the Max Bid is raised later, the Timestamp is changed to reflect the new bid.

Why does the Number of Bids on the Listing Info page display more bids in the table than are listed after I click the Bid History link? [top]
If the Number of Bids in the Listing Info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the Bidders have at one point during the auction increased an initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.

Can I submit a bid offline? [top]
We only accept bids online.

It appears as if someone is intentionally overbidding him/herself. Why is this happening? [top]
In some cases, it might appear that a single bidder is bidding against him/herself. For instance, the same bidder might bid 1000, 2000, 3000, 4000 miles and so on. No, nothing fraudulent is going on. Most likely, this bidder is up against another bidder's "proxy bid". By placing multiple incremental bids, he/she is trying to overbid a maximum that another bidder has already placed.

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred? [top]
The other bidder had placed a "proxy bid". In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Example: This item has a bid increment of 100 miles: The current winning bid is at 300 miles. You bid 400 miles (proxy bid) and Bidder B bids 410 miles (also a proxy bid). In this case, Bidder B will be winning at 410 miles even though it appears to not meet the minimum increment. It was more than the bid increment when he placed the bid. The bid was only at 300 miles, so a bid of 410 is a 110 point bid increment.

Can I retract a confirmed bid? [top]
No. All purchases made through the AAdvantage(R) auction are final. No refunds will be made.

What is Maximum Bid? [top]
Maximum Bid is the AAdvantage® auction’s proxy bidding system. Each time you place a bid by entering your Maximum Bid Amount (which is the most you're willing to pay for an item), you will be using our Maximum Bid bidding system. Maximum Bid will then bid automatically, on your behalf and at the lowest possible bid increments, until your Maximum Bid Amount is reached. That's all there is to it!

The goal is to win an item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. You will be notified by e-mail if another bidder has surpassed your maximum bid. In case of a tie for high bidder, earlier bids will take precedence.

What is the Maximum Bid Amount? [top]
Your Maximum Bid Amount is the highest number of miles you are willing to pay for an item.

You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. An early bid supported by a high Maximum Bid Amount can make you a winner! With auctions, your Maximum Bid Amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes.

Lowest Successful Price [top]
The goal when using Maximum Bid is to win an item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. The lowest successful price may not necessarily be the Maximum Bid Amount you submitted to win the auction, unless there was a tie. Typically, the lowest successful price is the next highest bidder's Maximum Bid Amount plus the stated bid increment.

What is your Shipping Policy? [top]
A physical mailing address within the United States is required. Cannot ship to a P.O. Box. Shipping is included in the mileage price of the item. Once the bid has closed, please allow 5-7 business days for your item to ship (except for CD’s which will ship on or around January 11, 2010). All trips and unique experiences will be fulfilled with a voucher containing instructions for the winner to claim their prize and schedule their trip/experience.

What is your Return Policy? [top]
All purchases made through the AAdvantage(R) auction are final. No refunds will be made.

When will the miles be deducted from my AAdvantage® account? [top]
After it has been determined that you are the winning bidder, please allow 72 hours for the AAdvantage® miles to be deducted from your AAdvantage account. You can check your balance online by logging on to www.aa.com.

Can I re-sell any items or experiences I win on the AAdvantage® auction site? [top]
The winning bidder may not resell items purchased through the AAdvantage® auction, and may not assign, transfer, re-market, resell or otherwise dispose of, an experience without obtaining American’s prior written consent.

Why did another bidder who bid after me win? Why was his bid not displayed when I bid? [top]
There could be an outstanding proxy bid that is higher than your current bid. When you place your bid the proxy system bids behinds the scenes for the other bidder. The winning proxy bid will show up on the bid history page, with the original time stamp of when the proxy was placed.

What is a proxy bid? [top]
Your proxy bid is the highest amount you would like to bid for an item. The system will automatically bid on your behalf in minimum increments when necessary in order to maintain your position as the winning bidder, and will only be placed up to your maximum bid amount. You can track the status of all your bids via “View My Bid Status” on the “My Account” page.


Can anyone participate in the auction? [top]
To participate in the auction you must be an AAdvantage® member, an individual legally residing in the 50 United States and the District of Columbia who are 18 years of age or older at time of bidding, and you must have an AA.com password. Additionally, some auctions may require a specific elite status level to participate. To enroll in the AAdvantage® program please go to AA.com/enroll. To obtain an AA.com password, please visit www.aa.com/login/needPasswordAccess.do.